The Ai Work Flo - Terms & Conditions
📄 Terms & Conditions & Privacy Policy
Effective Date: 01.08.2024
Welcome to The Ai Work Flo! These Terms and Conditions govern your purchase and subscription of our AI Agent services. By purchasing or subscribing, you confirm that you are authorized to act on behalf of your business and agree to these terms.
Acknowledgment and Agreement
By purchasing or subscribing, you confirm that you:
Are a business or authorized business representative.
Have read and understood these Terms and Conditions.
Agree to be bound by them on behalf of your business.
Scope of Services
The Ai Work Flo provides AI-powered customer engagement agents built to suit your business. You may choose from three live tiers (Bronze, Silver, Gold) with setup and monthly pricing.
Add-on modules are optional paid upgrades (subscription-only).
Custom AI agents are available upon request via a custom quote.
Delivery Timeline
Delivery is typically within 7 business days of payment and completed onboarding survey.
Delays due to complexity or incomplete input will be communicated promptly.
Pricing (USD, GST Included)
| Tier | Setup (Excl. GST) | GST (10%) | Setup (Incl. GST) | Monthly (Excl. GST) | GST | Monthly (Incl. GST) |
|---|---|---|---|---|---|---|
| Bronze | $59 | $5.90 | $64.90 | $29 | $2.90 | $31.90 |
| Silver | $119 | $11.90 | $130.90 | $49 | $4.90 | $53.90 |
| Gold | $179 | $17.90 | $196.90 | $69 | $6.90 | $75.90 |
All prices are in USD. GST is applied to Australian customers.
You may choose to deploy your AI Agent across multiple platforms depending on tier (3–5).
Payment Terms
100% upfront payment required for setup before work begins.
Monthly subscription charges begin after delivery and onboarding are complete.
Failure to pay monthly fees or token overages may result in deactivation.
Edits and Modifications
Included edits per plan (within 60 days of delivery):
Bronze – 1 wording change, 1 question add/remove
Silver – 2 wording changes, 2 question edits, 2 general edits
Gold – 3 wording changes, 3 question edits, 4 general edits
Additional edits are charged at $110 USD/hour (plus GST).
Token Usage Responsibility
Your plan includes a monthly token allowance:
Bronze: 2,500 tokens
Silver: 3,500 tokens
Gold: 4,500 tokens
If exceeded:
$20 USD + GST per 1,000 additional tokens
Invoiced monthly or automatically billed
Add-On Modules
Add-on modules (e.g., appointment setting, lead gen, escalation to human) can be added at any time.
Charged as a monthly add-on (no additional setup cost)
Billed along with your base subscription
Custom AI Agents
We offer custom AI agent builds for internal workflows, quoting tools, loyalty bots, etc.
Pricing varies based on scope
Please contact us for a tailored quote
Billed separately from tiered AI Work Flo plans
Subscription Details
Includes support, updates, and usage reports
AI Agent is disabled if payment lapses
You may cancel anytime with 14 days’ notice before the next billing cycle
Refund Policy
| Tier | Refund Policy |
|---|---|
| Bronze | Non-refundable once build begins (due to low-cost custom setup) |
| Silver | 50% refundable if cancelled before delivery |
| Gold | 50% refundable if cancelled before delivery |
Full Refund Exception:
Cancel within 2 hours of payment, and no build work has started → eligible for full refund (subject to review).
Subscription Refunds:
60-day satisfaction guarantee
Refund for unused days only within 60 days
No refunds after 60 days
Ownership & Use
All custom workflows and AI setups remain the intellectual property of The Ai Work Flo
Reuse or resale is prohibited unless approved in writing
Upon cancellation, AI Agents are decommissioned
Confidentiality & Data Privacy
All submitted business data is treated as confidential
Stored securely (e.g., encrypted Google Forms)
Deleted upon request
We do not sell, share, or transfer your information to third parties unless required by law.
Limitation of Liability
The Ai Work Flo is not liable for any indirect, incidental, or consequential damages
Liability is limited to the amount paid in the 12 months before the claim
Disclaimer of Warranties
Services provided “as-is”
No guarantee of uninterrupted performance
Suitability depends on the user’s business, implementation, and inputs
Indemnity
You agree to indemnify and hold harmless The Ai Work Flo, its owners, and staff against any loss arising from:
Misuse of services
Breach of these terms
Content or data submitted
Force Majeure
We are not liable for failure to deliver services due to events beyond our control, including but not limited to natural disasters, internet outages, or regulatory changes.
Governing Law & Dispute Resolution
These terms are governed by Australian law. Disputes are to be resolved through good faith negotiation, and if needed, binding arbitration or mediation within Australia.
International clients remain subject to these terms under Australian jurisdiction.
Entire Agreement
These Terms and our Privacy Policy constitute the full agreement. If any provision is held invalid, the remainder remains in effect.
Changes to Terms
Terms may be updated from time to time. We will notify users via email or through our website when major changes occur.
Contact
For questions or custom quotes, contact:
📧 info@theaiworkflo.com
The Ai Work Flo – Privacy Policy
Effective Date: 01.08.2024
At The Ai Work Flo, we respect your privacy and are committed to protecting your business’s information. This Privacy Policy explains how we collect, use, store, and protect data when you use our AI Agent services. By using our services, you agree to the terms described below.
1. Data We Collect
We collect and process the following categories of data to provide and improve our services:
Business Information: Company name, contact details, and authorized representative information.
Onboarding Data: Answers you provide in the onboarding questionnaire to tailor your AI Agent.
Account and Payment Information: Payment details necessary to process subscription fees and token overages (securely managed via Stripe).
Usage Data: Token usage and interactions with your AI Agent, such as message logs (accessed only for billing or support purposes).
Third-Party Access Data: Permissions and access to your social media, websites, or other platforms as authorized by you to enable AI Agent integration.
Form Responses: Onboarding and feedback data collected via secure services like Google Forms.
2. Purpose of Data Processing
We process your data to:
Build, configure, and deliver your custom AI Agent.
Manage your subscription, billing, and token usage.
Provide ongoing support, updates, and maintenance.
Improve and develop our AI Agent services.
Comply with legal and regulatory requirements.
We do not use token message logs for analytics, profiling, or training. These logs are only reviewed when support or billing issues arise.
3. Legal Basis for Processing
Where applicable, we process your data based on one or more of the following:
Performance of a contract (e.g. AI Agent delivery).
Your consent (e.g. onboarding data).
Legitimate interests (e.g. fraud prevention, product improvement).
4. Data Sharing and Disclosure
We do not sell or rent your business data. We may share information with:
Service Providers: Such as Stripe (payment), Google (forms/data), or hosting providers. All partners operate under strict confidentiality and data protection terms.
Legal Authorities: When required by law or to protect rights and safety.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your data:
Encrypted storage (where applicable).
Access controls for authorized personnel only.
Security assessments and privacy-aware workflows.
6. Data Retention
We retain your data only as long as needed to deliver our services and comply with legal or accounting obligations. You may request deletion of your business and usage data at any time.
To request deletion, please email us at info@theaiworkflo.com from the account used during onboarding, including your business name and plan tier.
7. Your Rights
As a business or authorized representative, you may:
Request a copy of your data.
Correct inaccuracies.
Request deletion or limitation of processing.
Object to data use (if not required for service).
Request data transfer (if applicable).
To exercise these rights, contact info@theaiworkflo.com.
8. International Data Transfers
Your data may be stored or processed outside your country, including in Australia or the U.S. We take all reasonable steps to ensure your data is protected and handled in line with applicable laws.
9. Cookies and Tracking
Our website may use cookies or similar technologies to:
Improve website functionality
Track traffic and usage trends
Support embedded forms and tools
Cookies do not apply to your AI Agent’s business data.
10. Children’s Privacy
Our services are intended for businesses and their authorized representatives. We do not knowingly collect data from individuals under 16 years of age.
11. Changes to This Privacy Policy
We may occasionally update this Privacy Policy. Material changes will be posted to our website or emailed to active clients.
12. Governing Law & Dispute Resolution
This Privacy Policy is governed by the laws of the Commonwealth of Australia. Any disputes will first be handled via good faith negotiation. If unresolved, they may proceed to arbitration or mediation in Australia.
For international clients, this does not prevent seeking remedies in their local jurisdiction, but Australian law governs the service terms.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your data rights, please contact us: