Our Frequently asked questions

Find answers on The AI Work Flo’s Our Frequently Asked Questions page about AI agents, features, setup, pricing, and customer support.

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FAQ's

The Ai Work Flo
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OpenAi runs API’s  (Application Programming Interface) is a set of rules and protocols that allows different software applications to communicate with each other. It enables one program to request specific functions or data from another system or service without needing to understand its inner workings. For example, an API allows a website to retrieve weather data from a weather service or send data to a payment gateway.

Tokens are often used in the context of APIs for authentication and security. A token is a unique string of characters that acts like a digital key, allowing a user or application to access certain data or perform actions on a system. Instead of requiring users to enter their credentials (like usernames and passwords) every time they make a request, tokens can be issued once and used for multiple interactions. Tokens help ensure that only authorized users or applications can interact with the API.

Ai agents are digital entities powered by artificial intelligence that act autonomously to perform tasks, interact with users, or make decisions based on predefined rules or learned behaviors.

AI can boost your business by automating routine tasks, providing valuable customer insights, and improving engagement through chatbots and surveys. It helps predict trends, optimize processes, and reduce costs. AI also enables personalized experiences and advanced data analysis, leading to smarter decisions and increased growth potential.

To achieve the best results with AI-powered survey systems, businesses should first select the right core plan that aligns with their needs. Bronze offers basic features, Silver provides deeper engagement, and Gold delivers expert-level insights. Customizing the system with add-on modules allows businesses to enhance the AI’s capabilities, adding tailored features like lead scoring or sentiment analysis. Designing clear and well-structured questions helps gather accurate data, while leveraging AI insights can refine strategies, identify trends, and improve customer service. Ensuring smooth implementation and timely payments will keep the AI agent running efficiently, maximizing its potential to drive business growth.

Once your payment and required forms are submitted, our team reviews everything. You’ll receive an email confirming we have all details, along with a link to watch our Deployment Overview Video and book your delivery & deployment appointment.

You’ll be asked to complete:

  • Business Details Form

  • Google Questionnaire (to understand your use case)

  • Brand Identity Form (logo, colors, tone of voice, etc.)

  • Stripe Payment
  • Mini AI Agent: Within 48 hours

  • Bronze: 1–3 business days

  • Silver: 3–5 business days

  • Gold: 5–7 business days

Timeframes may vary slightly depending on the complexity of your setup.

It’s a short walkthrough explaining:

  • How your AI Agent will be deployed

  • What to expect during the setup call

  • Key things you need ready before deployment

This is a live video call where we:

  • Finalize your AI Agent setup

  • Deploy it to your website (and additional platforms if applicable)

Test it with you to ensure it works correctly

No. We handle all technical setup. You just need to provide your business details, brand identity, and any platform access (website, Instagram, Messenger, etc.) so we can connect your AI Agent

We’ll contact you with clear instructions on what needs fixing. You won’t need to refill the entire form — only provide the missing info.

Yes, you can upgrade from Bronze → Silver → Gold at any time. Your subscription will be updated automatically via Stripe.

In the footer of out home page there is a mange subscription link :

https://billing.stripe.com/p/login/28E14n6Zw7CKcr4aKLbEA00

You can open it and you need to Log in to manage your account where you can:

  • Update your billing details

  • View invoices

  • Cancel your subscription if needed

If you cancel, your AI Agent will be disabled straight away.

All Core AI Assistants come with basic support to make sure your AI is running correctly. If you’d like personal guidance, training, or help customizing responses, you can book hourly training sessions at $110 USD/hour.

Yes! You can add the Customer Support & Service Module, which allows your AI to handle more customer requests automatically with ongoing updates and AI training — this is focused on helping your customers, not personal support for you.

Discover AI Agents: Your 24/7 Digital Assistant

Core AI Agents: The Foundation of Your AI Capabilities

A Core AI Agent is a digital assistant powered by artificial intelligence, designed to manage your business’s essential customer interactions automatically. It operates 24/7, providing reliable and consistent engagement without requiring manual intervention.

Key Functions:

  • Respond to frequently asked questions

  • Guide customers through your products, services, or processes

  • Maintain professional and consistent conversation flow

  • Provide immediate support at any time

Each Core AI Agent is configured using a custom business questionnaire, which gives it the knowledge it needs about your services, processes, and preferred style of communication. This ensures every interaction is relevant, accurate, and aligned with your brand.

Benefits of Core AI Agents:

  • Automate repetitive customer engagement tasks

  • Reduce response times and improve customer satisfaction

  • Free up staff to focus on higher-value work

  • Maintain consistent quality of service around the clock

Core AI Agents are available in tiered plans—Bronze, Silver, and Gold—with each tier reflecting a deeper understanding of your business based on the questionnaire. This lets you select the plan that matches your operational requirements and scale your AI capabilities as your business grows.

In short, a Core AI Agent provides a reliable, scalable foundation for automating customer engagement and preparing your business for future growth with AI-driven solutions.

Ai Agent Add-On Modules

Purpose:
Add-On Modules are designed to enhance and extend the capabilities of your Core AI Agent (Bronze, Silver, or Gold). They allow businesses to scale the functionality of their AI without needing to rebuild the core agent.

Key Points:

  • Specialized Functionality: Each Add-On Module focuses on a specific business task, such as customer support, lead generation, appointment scheduling, or social media engagement.

  • Scalability: They allow your AI agent to handle more tasks or increased demand as your business grows.

  • Integration with Core Agent: Add-On Modules work alongside the Core AI Agent but do not include core business knowledge. They rely on the Core Agent to understand the company’s key information.

  • Flexibility: Businesses can select only the modules they need, making the system customizable and cost-effective.

Examples of Add-On Modules:

  • Customer Support AI Agent – Handles FAQs and escalates issues to humans

  • Lead Generation AI Agent – Automatically captures and qualifies leads

  • Appointment Scheduling Module – Automates booking and availability

  • Social Media Engagement Module – Interacts with customers on platforms

  • Product/Service Recommendation Module – Suggests products or services to customers

Why They Matter:

  • Businesses can start with a Core AI Agent and expand functionality as needed.

  • Add-On Modules make the AI system modular, reducing upfront costs while providing growth potential.

  • Affiliates can promote these modules as upsells, increasing sales and revenue.

The Ai Work Flo
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